This Shipping Policy governs the shipment and delivery of products purchased from Mithila Magic (“we”, “our”, “us”) through our website.
All orders are processed within 1–2 (one to two) business days from the date of order confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
Upon dispatch, customers will receive a shipment confirmation notification via email and/or SMS containing relevant tracking details.
Shipping charges are calculated based on the delivery location, order weight, and applicable logistics rates.
The final shipping fee shall be displayed at the time of checkout prior to payment confirmation.
We reserve the right to revise shipping charges without prior notice, subject to applicable law.
Delivery timelines are indicative and may vary depending on factors beyond our control, including courier delays, weather conditions, or regulatory restrictions.
Business days exclude Sundays and public holidays.
We engage reputable third-party logistics providers such as Blue Dart, Delhivery, Shiprocket, and other authorized courier partners for order fulfillment.
While we strive to ensure timely delivery, we shall not be held liable for delays attributable to third-party logistics providers.
Once your order is dispatched, a tracking ID / AWB number will be shared via email and/or SMS.
Customers may track their shipment in real time through the courier partner’s website.
We currently offer delivery services across India (PAN India).
For international shipping requests, customers may contact us at:
Email: info@mithilamagic.com Phone: +91-99106 11142
In cases where delivery fails due to reasons including but not limited to:
the shipment may be returned to us (RTO).
In such cases:
We take utmost care in packaging our products. However, in the unlikely event of damage during transit:
Upon verification, we may, at our sole discretion:
As our products include perishable food items (cookies, pickles, etc.), delivery timelines are critical.
We shall not be liable for spoilage due to:
For any shipping-related queries or concerns, please contact us at:
Mithila Overseas Pvt Ltd
Brand: Mithila Magic
Email: info@mithilamagic.com
Phone: +91-99106 11142
Note: By placing an order with us, you agree to the terms outlined in this Shipping Policy.